FAQ

 

How long will it take to receive my order?

PLEASE NOTE: SHIPPING MAY TAKE UP TO 14 WORKING DAYS TO PROCESS

How do I place an order?

You may place an order by clicking the picture of the product you wish to purchase, then at the bottom of the descriptions page select the quantity you wish to purchase, select ‘Add’. Once ready to proceed to checkout click ‘Shopping Cart’ to proceed to our processing and payment screens. Select your preferred ‘Checkout’ option along with ‘Shipping’ and ‘Billing Address’, finally your payment option (please note our credit card payment option is only available through PayPal).

Please note: Once the PayPal screen appears you can either select to pay via your existing PayPal account, if you don’t have a PayPal account, select ‘Pay with a credit or debit card’ (no PayPal account sign in is required). Upon completion of payment click ‘Return to sales@bestbuy247.com.au’.

Your completed order is in effect your offer to Best Buy 247 to purchase the products you have selected based on our Terms and Conditions. Information contained on the Best Buy 247 website constitutes our invitation to provide our product(s). No information on our website constitutes, nor should it be deemed as, an offer by us to supply any products, however Best Buy 247 will make every effort to fulfill your request for the supply of the named product(s). When you place your order, we will issue you with an Order Number. Best Buy 247 does not formally accept your offer until your order has passed our internal validation procedures verifying the bona fides of each order placed. This is for your protection and for the purpose of preventing credit card or payment fraud. Best Buy 247 and its affiliates reserve the right to refuse service &/or cancel sales, remove or edit content, or terminate accounts in their sole discretion. If we cannot process or accept your order after payment is received we will contact you as appropriate. 

What are the payment methods?

Best Buy 247 currently accepts PayPal, Postal Money Order, American Express, MasterCard and Visa credit cards only. Payment processing will only begin when we have received all the required information. Payment processing for sales placed on a weekend or a Public holiday will begin on the next business day. Best Buy 247 business days are Monday to Friday, excluding NSW Public holidays. We process credit card and PayPal payments after you click the "Submit to a Secure Order Form" button. Your ordered product will be shipped when our merchant bank confirms your transaction in our daily report. Money Order is easy!  Just make a note of the total amount of your order including shipping, go to the Post Office, purchase a money order for that amount, write your name and order number on the reverse and post it to Best Buy 247's listed address in NSW. We will ship your product when we receive your letter. Best Buy 247 reserves the right to cancel the transaction. Best Buy 247 recommends that you print off your order page and your payment page.

Are prices GST inclusive?

Yes, purchase price is GST inclusive for all Best Buy 247 purchases and services.

What to consider for product delivery?

It may take up to 14 working days from the date your payment is received and validated until your product is delivered to you. Although every effort is made to expedite your order, shipping times may change due to changes in supply or circumstances beyond our control. Best Buy 247 does not guarantee that we can affect delivery within 14 business days, however, we will make every effort to deliver your Products to you within this time frame. Best Buy 247 will deliver your Products to the address you give us on your Order Request. Please be available to take delivery of your Products. If you can’t be at home our carrier (247 Post eParcel) will leave a card so you can collect your Product from the local Post Office. Sometimes delivery is through our courier service and if no-one is available to take delivery, they will leave a card asking you to telephone them to arrange a suitable time and date for delivery. Upon delivery of your Product, title and risk of loss will pass to you.

What if I want to return a product?

Should you change your mind about the product, make an incorrect choice, or fail to verify and accurately provide information when placing an order, there are no refunds or replacements.

What happens if goods arrive Damaged On Arrival (DOA)?

A Best Buy 247 Product is considered DOA if it is damaged in shipping and discovered to be broken when first taken from its packaging. In such circumstances please immediately contact our Customer Service Representative on sales@bestbuy247.com.au. A Best Buy 247 Customer Service representative will conditionally determine whether the Product is DOA. Best Buy 247 will arrange to replace the Product, where it is conditionally determined as DOA. If the Product is deemed by Customer Services NOT to be DOA, Best Buy 247, at its absolute discretion may withdraw the offer to replace the Product. When a Product is replaced, the returned DOA Product becomes our property and, your replacement Product becomes your property. Best Buy 247 reserves the right to confirm the condition of any returned alleged DOA Product. If the condition of the Product was misrepresented to us by the customer, Best Buy 247 will impose a $30 administration and handling fee.

What if I have problems with my purchased product after delivery?

If you find a defect arises after delivery and a valid claim is received by Customer Service within 7 days of delivery, Best Buy 247 will exchange the Product unless a manufacturer’s warrantee applies. Should it not be possible for Best Buy 247 to provide a replacement, we will refund you the purchase price of the Product. Should you contact us outside the 7 day period customer service management will consider each claim on a case by case basis on its merits. Where we agree to replace the Product, you must first return the defective Product to us. We will make arrangements with you for the return of the Product. The delivery time for replacing the Product will be the same as stated for the original Product. Replacement Products are provided with the same Warranty as the returned Product.

Do I require a Return Authorisation Number?

YES, for both replacement Products and potential refunds a Return Authorisation Number (RAN) is required. You may request a RAN from Customer Service at sales@bestbuy247.com.au Where Customer Service has conditionally determined that a Product is DOA, Customer Service will issue you with a RAN. Products cannot be returned without a RAN. The Product should be returned to Best Buy 247 within 7 calendar days of the issuance of the RAN. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.

How do I organise the return of DOA Products?

DOA Products must be returned whenever we agree to replace the Product. Where you received a DOA Product by 247 Post eParcel, Customer Service will email you a docket containing a RAN which you must affix to the Product.

How will refunds be processed?
Refunds will be arranged through the same Credit Card that you used to make the initial payment.

What if the product is under a Manufacturer’s Warranty?

Some Products sold through Best Buy 247 are serviced and supported exclusively by their manufacturer in accordance with the warranty information provided on the listing. For items advertised and sold with manufacturer’s warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, Best Buy 247 will replace the item or issue a refund of your purchase price for that item as per our Terms and conditions. Should a customer wish to take advantage of the manufacturer’s money back guarantee please note;

  • The original postage, handling and shipping fee is not refundable
  • You, the buyer are liable for the postage to return the product
  • All Products must be packed in the original, unmarked packaging with their original packaging materials, including any accessories, manuals, documentation and registration that shipped with the Product.
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